Support
Remote & Onsite Enterprise Service
Your remote team doesn’t have the time to deal with downtime. That’s why GDS Africa offers two service options to quickly — and cost-effectively — get them back on their way.
On-site Services
When you or your employee submits a service request, we’ll send a certified, insured GDS Africa technician with the right certifications and expertise for the job.GDS Africa will manage the entire service process end to end — we’ll diagnose the problem, schedule all appointments, order necessary parts, and complete the repair or installation to your demanding standards.We offer a variety of service plans to guarantee you the response time your organization needs.
Remote Services
For immediate support, your employee can initiate a remote support session online. We can diagnose and fix a wide range of problems including
- Virus and spyware removal
- Internet connection assistance
- Wireless network repair
- Software problems
- Networking issues
- General maintenance