We can customize our services for your specific needs without compromising your schedule or budget. We use a precise methodology to develop the right programs for our clients.
Our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program and service level agreement (SLA) to fit your needs.
| Model | Highlights |
|---|---|
| BREAK/FIX Next day SLA with fee per transaction |
Utilize our on-demand model to minimize your monthly fixed costs. Some companies begin their Gurus2go program in the on-demand model and move to a maintenance contract as the installation base or company grows. |
| MIXED Customized programs for service reliability |
In the blended model, we provide some services on demand and others via a maintenance agreement. Gurus2go will work with you to establish a blend of services that best fits your budget, scope of work, and end-user service requirements. |
| MAINTENANCE CONTRACT Highest SLA with a monthly fee per device |
Contracted SLAs guarantee resolution within a specific timeframe. We offer an industry-leading user-friendly online portal that you can use to submit and track requests, or you can just call us and we’ll handle the process directly. |