Service Agreement

We can customize our services for your specific needs without compromising your schedule or budget. We use a precise methodology to develop the right programs for our clients.

Our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program and service level agreement (SLA) to fit your needs.

Model Highlights
BREAK/FIX
Next day SLA with fee per transaction

 

 

Utilize our on-demand model to minimize your monthly fixed costs. Some companies begin their Gurus2go program in the on-demand model and move to a maintenance contract as the installation base or company grows.

 

MIXED
Customized programs for service reliability

 

 

In the blended model, we provide some services on demand and others via a maintenance agreement. Gurus2go will work with you to establish a blend of services that best fits your budget, scope of work, and end-user service requirements.

 

MAINTENANCE CONTRACT
Highest SLA with a monthly fee per device

 

Contracted SLAs guarantee resolution within a specific timeframe. We offer an industry-leading user-friendly online portal that you can use to submit and track requests, or you can just call us and we’ll handle the process directly.

 

 

 

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