Maintenance Agreement

Maintenance/support contracts are of great importance to many customers because uptime is vital to your success and GDS recognises its importance too. GDS has develop a complete practice based on providing its customers with multiple SLA varieties in order to meet their needs and allowing them the flexibility by selecting variable support levels based on their specific technologies.

GDS’s strong partnerships with the industry’s top technology manufacturers ensure that GDS have the knowledge and expertise to satisfy the most difficult needs of your organizational.

What Constitutes Maintenance Agreement Services?

Coterminous Support Contracts

GDS unlimited maintenance support option is the leading solution for most customers, as customers are allowed the luxury of making provision for their complete annual costs whiles at the same time maintaining the flexibility necessary to make changes on the fly. The above can take your existing manufacturer support plans and roll them together with one common end date to stops the risk of a lapse in coverage.

Break/Fix Maintenance Agreement

Need to protect your investment! GDS offer annual maintenance agreements and contracts that comprise the repair or replacement of in- or out-of-warranty equipment. These agreements allow for a blend of leading IT equipment manufacturer products into one contract. GDS provide the ease of a single toll-free number to cover all vendors, products, and service levels.

Retainer Contracts

Receive expert advice and support when you need it most. You can purchase a designated block of time that guarantees you access to field service and support staff including: system engineers, network technicians, PC and printer repair technicians, and more.

Getting Started with Maintenance Agreements

The GDS Account Manager and certified solution architects assigned to you are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. GDS technique includes:

  • A preliminary discovery session to understand your goals, requirements and budget
  • Formulating an equipment list to find out the level of coverage currently on your equipment

Delivering a specific contract that reflects the most cost effective solution to satisfy your service level requirements

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